During my time at Stockport Council I introduced various new methods and tools that have seen success, and have been picked up by design and non-design colleagues alike.
These have included:
– Various tools to support more in-depth and holistic discoveries (to compliment lighter touch inception phases previously done at the council) such as research boards/walls, contextual interviews and activities to do during them, and visioning exercises with stakeholders
– The use of Miro (digital whiteboard tool) to collaborate with a (remote) team, and to capture all the activities and insights that lead to design decisions and make up the ‘story’ of the project (rather than having them buried in separate SharePoint folders).
– Rich pictures to illustrate complex systems and services ad their stakeholders. They have made co-design activities more engaging and accessible as everyone can understand a problem and be part of the discussion/solution
– The use of Microsoft Sway to summarise and present projects and topics in more engaging/modern ways than PowerPoint. It has worked well to capture chronology and key findings of a project in order to share with stakeholders ahead of eg. workshops and meetings
– The use of VideoScribe to easily and quickly create narratives around a project that can enable bot understanding and promotion