Service design in 3 questions

(First published on the #DigitalStockport blog – May 24, 2018 )

During my first few weeks at Stockport Council I noticed that many of the key principles and methods of service design were being applied, but not necessarily identified or externalized as such. This not only makes it more difficult to demonstrate the value service design has brought/can bring to the table, but is also a barrier to teams thinking more strategically about service design approaches.

To kick start the process of raising awareness of what service design actually is, what it entails and what terminology it involves, I ran a Lunch and Learn session (a casual 20 minute presentation).  In “10 Things You Should Know About Service Design” I tried to capture what (I believe) the essentials around this fairly new design discipline are. To keep it short and blog appropriate, here are my top three…

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Years From Now

How can things remain physical  in a digital, virtual world?

Sculptural exploration of digital minds

We are, undoubtedly moving towards a world in which the everyday things that surround us are becoming more virtual and less physical. One can find apps for absolutely anything, replacing much that once occupied physical space in digital format. Things like photos, music, movies and letters are, no longer tangible ‘objects’, but rather a file somewhere, on some device.

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Cable and Crystal

A trip to North Greenwich

Emirates Flyway and The Crystal, Greenwich Peninsula
Emirates Flyway and The Crystal, Greenwich Peninsula

Another part of London that I had not yet explored was the Greenwich Peninsula. Getting the cable car across the Thames from North Greenwich, visiting The Crystal (one of the world’s most sustainable buildings with a unique exhibition dedicated to the Future of Cities) and exploring the area on a sunny day was an ideal day trip.
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‘Scrapstore’ Volunteering

Joining the Work and Play Scrapstore team


Having a long summer holiday ahead of me, and having massively enjoyed the last time I got into volunteering, I was delighted to have been invited into the Scrapstore as part of the team. It’s a real treasure chest of what others have considered ‘rubbish’ (out of season wallpaper, textile scraps, test prints etc.) but what schools, communities, families, artist and designers can turn into fantastically creative projects…

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