(Co-written with Eve Bello and Amy Wren. First published on the #DigitalStockport blog – August 2, 2019)
‘Discovery’ phase
For the past year, the Digital by Design team have been working with Stockport Council’s fostering service with the aim of improving the way that the service recruits and retains foster carers.
After an intensive research phase that included interviewing, workshops, focus group sessions and user testing sessions, we highlighted that:
- we’re not placing ourselves competitively against Independent Fostering Agencies (IFA’s) which means that we’re losing out on recruiting potential foster carers
- the existing process of becoming a foster carer is lengthy, isolating and not clearly defined
- there are various pain points for staff along the fostering process, impacting the efficiency and experience of it
lisakowalewski.com 