Gaining insights into the fostering user journey

(First published on the #DigitalStockport blog – August 13, 2018 )

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Previous blogs have mentioned our move away from a distinct digital programme to an agile organisation harnessing digital and other tools to meet the needs of our users in the most cost effective way. We have made significant progress in improving the relationship between IT and services and as collaborative teams we work together on the improvement of user journeys and jointly prioritise work.

A few months ago, the Digital by Design team started working with Stockport’s fostering team (part of Stockport Family, the council’s integrated service for children, young people and families.) Fostering was picked  as a priority area to tackle, requiring an in depth discovery phase and the beginning of a holistic service re-design.

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