Service design in 3 questions

(First published on the #DigitalStockport blog – May 24, 2018 )

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During my first few weeks at Stockport Council I noticed that many of the key principles and methods of service design were being applied, but not necessarily identified or externalized as such. This not only makes it more difficult to demonstrate the value service design has brought/can bring to the table, but is also a barrier to teams thinking more strategically about service design approaches.

To kick start the process of raising awareness of what service design actually is, what it entails and what terminology it involves, I ran a Lunch and Learn session (a casual 20 minute presentation).  In “10 Things You Should Know About Service Design” I tried to capture what (I believe) the essentials around this fairly new design discipline are. To keep it short and blog appropriate, here are my top three…

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